This is my fifth and final post for the public history blog regarding my internship at the Virginia Room at the Roanoke Public Library. As I am finishing up the last of my hours here, I wanted to describe the function of the Virginia Room as a public research facility and archive. My career field will be in library science which is often very closely tied to archival work as well. I think it was very important for me to get the experience of an archive while also being surrounded by a public library. It was a significantly different experience compared to the library and archive facility at Roanoke College. Often, the people that come in for research help are not students working on a paper, but community members in search of the house history or genealogical information. They often have no prior experience with the archives’ resources and have to be helped quite a bit. One of the most important things I learned from observing the conversation between the archivist and the community member is to always have patience. Not everyone picks up on the microfilm machine right away while others can figure it out pretty much on their own. Getting frustrated with a patron because they do not have as much knowledge of the facility as you do is not a constructive way to help them at all. From observing these interactions, it appears that the archivist, or librarian, needs to address each and every question to each and every patron as if they are showing someone how to use a resource or technology for the very first time. It’s never safe to assume someone knows how to do even the most basic research searches because may of the people coming into the Virginia Room for help are from impoverished areas of the city. The individuals who work in this research facility deserve significant credit in what they do each day and how they are able to assist so many different patrons in the ways they need it without getting frustrated or bored. Interpersonal communication and relation skills are just as important in this setting as are archival abilities.
P.S. I apologize for the lack of photo on this blog, I was not able to take a picture of this kind of interaction in the Virginia Room.